ANJANK Global Customer Support & After-Sales FAQ

1. Official Website

You can purchase directly from our official website — anjankhub.com — for the latest products, global warranty, and exclusive brand experiences.

2. Amazon North America

For customers in the United States and Canada, ANJANK products are available through our official Amazon stores, ensuring fast delivery and reliable service.

3. Amazon UK site

In Europe, you can shop through our authorized ANJANK Amazon stores, offering localized shipping, warranty coverage, and dedicated customer support.

We support PayPaland most regional e-wallets.

Your card will be charged once the product ships, not at checkout.

Yes. ANJANK uses SSL encryption, tokenized payments, and multi-layer firewalls to ensure all transactions are fully protected.

For in-stock products, we typically ship within 24–48 hours (business days only). During holidays or major sales, minor delays may occur.

You will receive a shipping confirmation email with your tracking number. Simply click the link or visit the courier’s website for real-time updates.

Yes, ANJANK delivers to most global regions. Customs duties or import taxes may apply depending on your country.

You may return unused products within 30 days of purchase for a full refund. The product must remain in its original packaging and condition.

• After the returned product passes inspection, your refund is processed within 2 business days.
• epending on your bank, the credit may appear in your account within 5–30 days.

If you need to return or exchange the product, please follow these steps and we will process your request promptly:

1. Contact Email: Please send an email to <kerchanstar@gmail.com> to initiate a return or exchange application;
2. Order Number: Please provide your Order ID in the email to help us locate your order information quickly;
3. Problem Description: Please describe the reason for return or exchange in detail (e.g., damaged goods, inconsistent with description, functional failure, etc.);
4. Photo Upload: Please attach clear photos of the package exterior and the product itself as necessary evidence for problem verification.
   
   Tips:

• Return or exchange applications must be submitted within 30 days after receipt;
• The product must be kept in its original packaging intact and not affect secondary sales (except for quality issues);
• This policy complies with the relevant provisions of the UK Consumer Rights Act.

All ANJANK products include a 12–24 month limited warranty, covering manufacturing defects and performance issues under normal use.

• Damage caused by improper use or unauthorized repairs
• Liquid exposure, impact, or modification
• Expired warranty period or missing proof of purchase

Visit anjankhub.com/support/register to activate your warranty and receive updates or firmware enhancements.

Global coverage applies to North America, EU, UK, Japan, and Asia-Pacific authorized regions.